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Terms & Conditions
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KvK / CoC: 55844073 | IBAN: NL83 ABNA 0504 9102 56 | BTW / VAT: NL8518.81.518.B.01
GENERAL TERMS AND CONDITIONS LIVE ON DEMAND - EVENTS
These General Terms and Conditions are used by Live on Demand B.V., registered at the Dutch Chamber of Commerce under number 55844073 and having its registered office at the Weteringschans 165c in Amsterdam (referred to as “LOD”) and apply to Events offered by or on behalf of LOD.
References to ‘us’ means LOD and references to ‘we’ and ‘our’ shall be construed accordingly. Reference to ‘you’ means the entity or natural person completing a booking request for an Event and/or the natural person attending an Event and references to ‘your’ shall be construed accordingly.
Clause 1 - Definitions
Booking Platform - The online platform operated by us and/or an authorized third party where you can purchase your Ticket;
Confirmed Booking - A booking for an Event that has been finalized and paid by you and accepted and confirmed in writing by or on behalf of us;
Event - Any event, workshop, training, seminar, webinar or alike organized and/or managed by us or on our behalf;
Force Majeure Event - Event or series of connected events outside of our reasonable control and/or the reasonable control of our sub-contractors and/or suppliers as applicable (including, without limitation, strikes or other industrial disputes, failure of a utility service or transport network, act of God, war, riot, civil commotion, terrorism, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood or storm);
General Terms and Conditions - These terms and conditions used by LOD;
LOD Cancellation - Cancellation of an Event or one or more Tickets by us;
Ticket - Admission ticket in electronic or physical form that gives the person indicated thereon admission to an Event;
Ticket Costs - The total amount due for attending an Event, including entrance fee, administration and handling cost. Ticket Costs are subject to local taxes where applicable.
Clause 2 - General
2.1 These General Terms and Conditions apply to the organization of Events by us and accordingly form an integral part of all agreements for the sale and delivery of Tickets for Events wherever these have been or will be held.
2.2 If you book a Ticket while a different person will be attending the Event (the actual participant, hereinafter also to be referred to as a delegate), you will ensure that such delegate fulfills the obligations as agreed between you and us, including the relevant provisions in these Terms and Conditions.
2.3 The applicability of general conditions of from your side is explicitly rejected.
2.4 We may amend these General Terms and Conditions from time to time. The amended version will be published on our website and/or via the relevant Booking Platform. The amended terms and conditions will apply from the publication date. We recommend checking the General Terms and Conditions regularly for updates.
Clause 3 - Offers and purchase of Tickets
3.1 Any offers, quotations and Event information provided by us are legally non-binding, unless indicated otherwise in writing.
3.2 All booking requests for Events are subject to availability. We reserve the right to set a maximum to the amount of Tickets to be ordered by you.
3.3 We may make use of a Booking Platform operated and managed by an authorized third party. In such case, additional terms and conditions of such third party may apply in addition to these General Terms and Conditions. We recommend reading these terms and conditions carefully and follow the instructions of the authorized third party and on the Booking Platform.
3.4 If you have completed a booking request correctly in accordance with our instructions and the applicable instructions of the Booking Platform and in accordance with the applicable terms and conditions, if there is availability at the Event and if you have duly paid the Ticket Costs, you will be provided with a confirmation e-mail. Upon receiving this e-mail, you have a Confirmed Booking, and you enter into an agreement with us.
3.5 Tickets are personal and include your name or the name of the delegate you have provided during your booking request. The Ticket gives the right to attend the Event to the person mentioned thereon. You are responsible for providing correct data during your booking request, including the data regarding your delegate(s), if any.
3.6 Tickets may not in any way be resold in the context of commercial purposes, without our explicit written consent. We reserve the right to annul Tickets and/or refuse entry to the Event when we suspect that these Tickets have been resold with a commercial purpose without our consent. In such case, we cannot be held liable for any form of refund and/or compensation.
Clause 4 - Prices and Payments
4.1 Ticket Costs are set out on communications issued by us, the Booking Platform and/or the Event website. We may decide to offer special rate tickets to certain groups of participants such as students and NGO employees. Additional conditions may apply to special rate tickets, which will be communicated prior to your booking on the Booking Platform or in our communications.
4.2 Payment forms that you can select are indicated on the relevant Booking Platform. Your Ticket must be paid in accordance with our instructions and/or instructions of the Booking Platform within term indicated thereon.
4.3 Ticket Costs include the entrance fee and administrative and handling costs. Additional transaction costs may be calculated, depending on the payment method and the terms of the Booking Platform. Ticket Costs are subject to local taxes where appropriate.
4.4 Once a confirmation e-mail as set forth in article 3.4 has been send, you are liable for all outstanding payments (if any), whether or not you or your delegate would attend the Event. For the avoidance of doubt, you will not be entitled to a refund of a Confirmed Booking.
Clause 5 - Transfer of Tickets
5.1 Not withstanding the prohibition of reselling Tickets for commercial purposes, you may transfer your Ticket to a delegate without costs up and until 30 days prior to the Event, or an alternative term if indicated on the Booking Platform. Such transfer may be effectuated via the Booking Platform where you purchased your Tickets or by contacting us and changing the name on the Ticket and/or other relevant details provided during the purchase process. When our transfer request is made later than 30 days prior to the Event or after the term indicated on the Booking Platform, we cannot guarantee that we can process such request.
5.2 You may be given the opportunity to cancel your Confirmed Booking but we are not obliged to provide you with any refunds. If you are a consumer, you acknowledge that the agreement between you and us relates to the provision of services related to leisure activities for a specific date or period as set forth in the EU Consumer Directive (2011/82/EU).
Clause 6 - Changes to the Event and cancellation by us
6.1 We will aim for the Event program to be carried out in accordance with the announced schedule. We reserve the right to make reasonable adjustments to the advertised content, speakers, artists, timing and/or location at any time, where necessary. Such adjustments shall be made in accordance with the expectations of the participants based on the announced schedule of the Event.
6.2 To the extent legally permitted, we may transfer our rights and obligations of (parts of) the agreement we have with you to a third party.
6.3 We may decide to cancel the Event prior to the Event date. In case of LOD Cancellation, we will send you an email to the address you provided us. In this email we will offer you the opportunity to (i) attend the Event for which you have purchased Tickets on an alternative date and/or location (ii) attend an alternative Event within 12 months from the initial Event date or (iii) obtain a refund for the Ticket Costs, excluding administrative costs.
6.4 We shall not be liable to you for travel, accommodation or other costs and expenses incurred by you or your delegates in case of a LOD Cancellation or changes to the Event.
Clause 7 - Force majeure
7.1 LOD shall not be deemed to be in breach of these General Terms and Conditions or otherwise liable for any failure or delay in performing any of our obligations under these General Terms and Conditions or any agreement relating to the organization of our Events as a result of a Force Majeure Event.
Clause 8 - Admission, safety and security
8.1 Access to the Event is given upon scanning your valid and undamaged Ticket at the entrance of the Event. Terms and conditions of the location of the Event may apply.
8.2 We may presuppose that the holder of the Ticket is also the rightful participant to the Event. We may at our own discretion request proof of your identity, yet we are not obliged to perform any further verification of valid Tickets. You are responsible for holding your own Ticket.
8.3 In case of a special rate ticket, we may request proof that you are eligible for such special rate ticket and that the additional conditions have been met. We may for example request a student card or other additional identification documents. If such documentation cannot be provided, you may be refused entry to the Event or you may be removed from the Event, without any right to a refund of the Ticket Costs.
8.4 We reserve the right to refuse admission to the Event in case of late arrival, when we are of the opinion that entrance would disturb the Event. We may, at our own discretion, decide that participants arriving late will be given admission during a suitable break in the performances. In any case we cannot be held to provide a full or partial refund of the Ticket Costs in case of late arrival.
8.5 We are, to the extent legally permitted, entitled to search or arrange for you to be searched before entering the Event and/or during the Event. We will only do so when we deem this necessary for the safety and security of the participants or contributors of the Event, our employees or other third parties involved in the organization of the Event. If you would refuse to be searched, you may be refused entry to the Event or you may be removed from the Event, without any right to a refund of the Ticket Costs.
8.6 We generally reserve the right to refuse specific persons entry or further access to the Event or remove them from the Event if we deem this necessary for maintaining public order and safety during the Event, without any right to a refund of the Ticket Costs.
Clause 9 - Film and video images
9.1 You acknowledge that we may make film and video images and voice recordings of the Event that we can use for our promotional and educational purposes and for safety reasons. You have the right to object against the use of the film and video images and voice recordings for promotional and educational purposes at any time, to the extent that you can be recognized therein. You may exercise your right of objection by contacting us via [email protected] or at our Event location prior to the start of the Event. We may ask you to provide proof of your identity in order to give our follow-up to your request.
9.2 If you have not objected against making film and video images and voice recordings of the Event, you acknowledge and agree to waive any rights arising under the laws relating to intellectual property of any jurisdiction. You grant us an irrevocable, worldwide, royalty free license to make such use of your name, images, voice and alike in any media and recording, filming or photography as is reasonably required in connection with the development, exploitation, advertising and promotion of our events.
9.3 You are not allowed to record (parts of) the Event for professional and commercial purposes, including photographing, making film and video images and voice recordings as well as reprinting and/or copying any materials provided in relation to the Event, without our prior and written consent.
Clause 10 - IP Rights
10.1 All intellectual property rights that relate to the Event including but not limited to promotional materials, presentations, documentation and trademarks are held by LOD and/or its licensors and nothing in this General Terms and Conditions shall be construed as an assignment or license of such intellectual property rights.
Clause 11 - Privacy and data protection
11.1 When booking an Event and/or attending an Event, we will process your personal data and act as a data controller. You will find our Privacy Statement here (www.liveondemand.com/terms). When the Booking Platform is held by a third party, such third party will also process your personal data. We recommend checking the privacy statement of such third party.
Clause 12 - Liability
12.1 Subject to Clause 12.4, and to the extent permitted by law, our aggregate liability to you, whether such liability arises in contract, tort (including negligence) or otherwise, for any damages, loss, costs, claims or expenses of any kind howsoever arising, out of in connection with any booking (or requested booking) made by you or otherwise in relation to the Event, shall be limited to the Ticket Costs.
12.2 Subject to Clause 12.4, and to the extent permitted by law, we shall not be liable to you for (i) any loss of profit, loss of business opportunities, loss of or damage to data, loss of anticipated savings or interest, loss of or damage to reputation or goodwill or; (ii) any indirect, special or consequential damages, loss, costs, claims or expenses of any kind.
12.3 You agree to indemnify us, our staff and our affiliates and to hold us harmless to the fullest extent permitted by law, against all loss, costs, claims or expenses of any kind arising from any act or omission by you (including your delegates) during or otherwise in relation to the Event.
12.4 Nothing in this these General Terms and Conditions shall limit or exclude either party's liability for: (i) death or personal injury caused by that party's negligence, or the negligence of that party's employees, agents or subcontractors (ii) fraud or fraudulent misrepresentation; or (iii) any other liability which cannot be limited or excluded by applicable law.
Clause 13 - Miscellaneous
13.1 These General Terms and Conditions contain the entire agreement and understanding between you and us and supersedes all prior agreements, understandings or arrangements (both oral and written) relating to the subject matter of these General Terms and Conditions and any such document.
13.2 These General Terms and Conditions shall not create, nor shall they be construed as creating, any partnership or agency relationship between us.
13.3 Save as set out in Clause 5 (Transfer of Tickets) you are not permitted to re-sell, transfer, assign or otherwise dispose of any of your rights or obligations arising under these General Terms and Conditions.
13.4 These General Terms and Conditions are construed in accordance with and shall be governed by and interpreted in accordance with the laws of The Netherlands.
13.5 Parties agree that all actions and/or proceedings arising under or in connection to these General Terms and Conditions shall be brought before the competent court in the district of Amsterdam, The Netherlands.
13.6 If any part of these General Terms and Conditions is held by a court of competent jurisdiction to be illegal or unenforceable, the validity or enforceability of the remainder of these General Terms and Conditions shall not be affected and such provision shall be deemed modified to the minimum extent necessary to make such provision consistent with applicable law and, in its modified form, such provision shall then be enforceable and enforced.
Date: 06 February 2018
Contact details Customer Service:
PRIVACY STATEMENT LIVE ON DEMAND - EVENTS
Live on Demand B.V., registered at the Dutch Chamber of Commerce under number 55844073 and having its registered office at the Weteringschans 165c in Amsterdam (“LOD”, “we”, “our” or “us”) organises various events in the field of technology, design and education technology, design and education.
In our capacity as an event organiser, we need to process certain personal data of you. Your privacy is highly important to us. In this Privacy Statement we will inform you about the way we process your personal data when you purchase a ticket and/or when you attend the event and how you can exercise your rights in relation to your privacy.
To whom does this Privacy Statement apply?
This Privacy Statement is applicable to you when you purchase a ticket to one or more of our events and/or when you are assigned on a ticket to attend an event organised by us. This includes all types of tickets, including but not limited to sponsor tickets and tickets issued to speakers at the event. Also this Privacy Statement applies to you when you attend our events.
When you purchase a ticket and appoint a third party who attends the event, this Privacy Statement also applies to such delegate. Please make sure that you have the capacity to provide us with the personal data of your delegate and provide your delegate with the information in this Privacy Statement.
Who is the data controller?
LOD is the data controller for the processing of your personal data under the applicable data protection laws. However, please note that next to LOD other data controllers may also process your personal data:
Third party data controllers have their own obligations and responsibilities in relation to the processing of your personal data. We are not responsible or liable for the data processing activities of these data controllers. We recommend checking their privacy statements regularly.
What types of personal data do we process?
We may process the following types of personal data from you:
What are the purposes for the processing of your personal data?
We may process your personal data for various purposes:
We will not further process your personal data for other purposes than mentioned in this Privacy Statement.
What are the applicable legal grounds for the processing of your personal data?
We may only process your personal data when there is a legal ground.
Direct marketing
When you purchase tickets for our event and/or when you attend our event, we may ask you to give your consent for receiving direct marketing messages from us. We will provide you with information that may be relevant for you based on your industry and your interests or your previous purchases or inquiries. You may at any time revoke your consent and unsubscribe (opt-out) from our direct marketing messages. This may be effectuated by contacting us or click on the link in the direct marketing message.
Next to our own direct marketing messages, we may give you the opportunity to give your consent to direct marketing messages form our Partner(s). If you do so, we will provide our relevant Partner(s) with your e-mail address for this purpose. Our Partners will use your e-mail address in accordance with their own direct marketing and privacy policies. We are not responsible or liable for our Partners’ direct marketing actions and data processing activities. We recommend reading the relevant policies of our Partners prior to giving your consent to their direct marketing messages.
In addition thereto, Eventbrite Inc. may wish to provide you with direct marketing messages. Eventbrite Inc. obtains your data on their own platform and we have no control over their direct marketing actions and data processing activities. We recommend reading the relevant policies published by Eventbrite Inc.
How long will your personal data be retained?
We will not retain your personal data longer than necessary for the purposes for which we have obtained your personal data. In principle we may retain your personal data up to a maximum of two years upon the ending of our business relationship, unless we are required to retain your personal data to live up with a statutory obligation.
Who has access to your personal data?
Persons working at or on behalf of LOD may have access to your personal data on a need-to-know basis. Next to that LOD may involve third party service providers who will act as a data processor on our behalf. We select our service provides with due care and makes all necessary arrangements with these third parties. In any case we will enter into a data processing agreement, which includes arrangements on data security to protect your personal data against data breaches.
We may provide certain personal data to Eventbrite Inc. and the Partners. Also we may make use of event sponsors, who contribute to our events. We may provide our sponsors with a list of attendees, including your name and the company you work for. Eventbrite Inc., the Partners and our sponsors processes your personal data for their own purposes and act as separate data controllers. The terms and policies of said parties may apply to their data processing activities.
We may provide your personal data to competent authorities upon their request to the extent legally required or to the extent this would be necessary to defend our rights in legal proceedings or investigations.
Are your personal data processed outside the EEA?
Eventbrite Inc, our Partners (data controllers) and our third party service providers (data processors) may be located in countries outside the European Economic Area (EEA), which may not offer an adequate level of protection of personal data.
We have put in place adequate safeguards to ensure the protection of your personal data outside the EEA. We make use of the instruments as prescribed by the applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR). This may include adherence to the Privacy Shield (Eventbrite Inc.), entering into Standard Contractual Clauses as approved by the European Commission or other adequate instruments.
How is your personal data secured?
We will always exercise due care when dealing with your personal data. This means that we will adopt appropriate technical and organisational security measures to protect your personal data against loss and unlawful processing. We protect our systems and applications according to the applicable standards for information security and we also conclude data processing agreements with our third party service providers (data processors), which include obligations to implement adequate security measures.
Your rights
You may at any time, with reasonable intervals, exercise your right of inspection of your personal data. Upon your inspection, you may request us to correct or delete your personal data when the data is incorrect or excessive. To the extent your personal data is being processed based on your consent, you may withdraw your consent at any time. In order to exercise your rights please contact us using the contact information set out in this Privacy Statement. We may ask you in response to your request to identify yourself.
Like any data subject, you have the right to issue a complaint with the data protection authority in case of violation of the applicable data protection laws and regulations, which affects your privacy. The competent authority for the data processing activities described in this Privacy Statement is the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens. More information is available on the website www.autoriteitpersoonsgegevens.nl
Contact
If you have any questions concerning the manner in which we process your personal data, or you wish to invoke your rights, you may contact us at [email protected]
This Privacy Statement may be modified from time to time. We encourage you to check this Privacy Statement regularly so that you are aware of any changes.
This Privacy Statement was last updated on 06 February 2018.
Privacy Statement
© Live on Demand 2018
